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Frequently Asked Questions
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How do I add Coffice to my workspace?Just follow these simple steps bellow: 1. Click one of the many buttons in our landing page that engage you to try out Coffice. For example: 2. Follow Slack instructions to authenticate Coffice to your workspace.
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How do I add Coffice to workspace channels?You don't need to! 😱 Coffice adds itself automatically to all public workspace channels. It will check and join newly created channels every 15 minutes. Unfortunately, the app will not work on private or multi-workspace chats.
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How do I set up Coffice dashboard on my TV?First, you need to sign in to the Slack Admin board (this can only be done by Slack workspace admin). On the left side of the main menu, you will find a button named "TV board". It will forward you to the Coffice dashboard. To show Coffice dashboard on your TV just copy the dashboard URL and display it on the screen of your choice 📺
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How to integrate with Bamboo HR?Sign in to the Slack Admin board and add your domain and secret key in the settings column (More information on how to generate Bamboo HR secret key can be found following this link: https://documentation.bamboohr.com/docs.). The secret key owner must be the one who has access to all Bamboo HR users in your organization. Only then Coffice will import the necessary information about employees such as date of birth, date of employment, etc. 🐼🌿
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How to give recognition points?Tag one or many people in your channel chat box Type "++" Add a reason for your gratitude and send it! Watch how thank you culture spreads in your company. Do you feel the value!? 💕
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Newcomers incoming - what to do?!There are two ways to add newcomers: If the workspace is connected to Bamboo HR and a Slack account is created for her/him Coffice will identify users via email and will capture required data. You don't need to lift a finger! 😎 If no Bamboo HR is used by your organization sign in to your Slack admin board (this can only be done by Slack workspace admin) and go to the "Users" section. In the user's list search for the newcomer as a Slack user and click "Edit". A new window will pop up where you can set his starting date at your company. Once the date is set Coffice will show newcommer in the dashboard news feed 🙋♀️
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How to add birthdays?There are two ways to add newcomers: If the workspace is connected to Bamboo HR and a Slack account is created for her/him Coffice will identify users via email and will capture required data. You don't need to lift a finger! 😎 If no Bamboo HR is used by your organization sign in to your Slack admin board (this can only be done by Slack workspace admin) and go to the "Users" section. In the user's list search for the newcomer as a Slack user and click "Edit". A new window will pop up where you can set his birthday. Once the date is set Coffice will show employees birthdays in the dashboard news feed 🎂
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How to add anniversaries?There are two ways to add newcomers: If the workspace is connected to Bamboo HR and a Slack account is created for her/him Coffice will identify users via email and will capture required data. You don't need to lift a finger! 😎 If no Bamboo HR is used by your organization sign in to your Slack admin board (this can only be done by Slack workspace admin) and go to the "Users" section. In the user's list search for the newcomer as a Slack user and click "Edit". A new window will pop up where you can set his starting date at your company. Once the date is set Coffice will calculate and show anniversaries in the dashboard news feed 🎊
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How do recognition points reset?Recognition points history is saved automatically. Data that is displayed on the dashboard is calculated by taking into account 30 previous days 📅
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Is there a limit for recognition points?Every user can give 10 recognition points per day 🎯
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How leaderboard is calculated?Leaders are calculated based on received recognition points during the last 30 days. Points given to colleagues are also displayed but are not calculated into the leaderboard final score 🏆
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InvoicingBefore you start using Coffice you need to add your billing and card information. During the trial (you always receive 30 days for free) you will receive a $0 invoice in advance. Next month you will receive an invoice at the beginning of the month for the month in advance. How Invoice is calculated? Next month's invoice is being calculated on the basis of the number of previous months active users. Active user is considered a user which uses Coffice from billing period start to billing period end. If a user will be added for e.g 5 days after billing start date then we will not include this account into the next month's invoice.
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